Contact US

If you have any questions that are not answered by our FAQ’s, please contact our Customer Services team via the contact form below. We aim to reply to your enquiry within 48 hours.

 

 For more information regarding AMINAH ABDUL JILLIL, you may contact our Customer Service Monday-Friday 9am-5pm Pacific Standard time at store@aminahabduljillil.com.

 

We are closed in observance of the Memorial Day Holiday Monday May 27th. Normal business hours will resume on Tuesday May 28th.

 

PLEASE NOTE: Telephone Customer Service is currently unavailable. All inquiries must be emailed for assistance. We are generally pretty quick at responding however please allow up to 48hrs for a response during times when order volumes are high. We appreciate your patience and understanding.

Contact Form

SHIPPING & DELIVERY

AMINAH ABDUL JILLIL is not responsible for lost or stolen parcels.

Once an order is dispatched and released to the shipping agent we are no longer responsible for the parcel.

If a package status shows delivered, and you did not receive the item IMMEDIATELY!

Call UPS at 1.800.742.5877 or DHL(1-800-CALL DHL)  to file claim.

We cannot assist you in working out a settlement with the courier, unless they are immediately notified.

AMINAH ABDUL JILLIL is not responsible for lost or stolen parcels.

Once an order is dispatched and released to the shipping agent we are no longer responsible for the parcel.

If a package status shows delivered, and you did not receive the item IMMEDIATELY!

Call UPS at 1.800.742.5877 or DHL(1-800-CALL DHL)  to file claim.

We cannot assist you in working out a settlement with the courier, unless they are immediately notified.

If you purchased an item on Pre-Order, the product page will have a "Estimated Arrival to us: [date]" in red text. That's the estimated date we are expected to receive the item in our warehouse.

The date provided on all Pre-Ordered merchandise is an ESTIMATE not a guarantee. This date is provided to give an idea of an approximate timeframe that we expect to receive shipment of the Pre-Order to our warehouse and in turn prepared for delivery to our customers. The specified date in NO WAY means you will receive your item on that date. Upon arrival to our warehouse, all orders are prepared for delivery. Order Preparation and delivery for Pre-Ordered Merchandise can take up to 5-7 business days depending on the order demand, so please allow the necessary time.

Please check the website for any updates or transit delays. You may cancel your order at anytime prior to the order being shipped. *CREDIT CARDS CHARGED AT THE TIME OF PURCHASE.

Expedited Shipping (Overnight, 2-day, Express Saver) selected for Pre-Ordered Merchandise does not apply to the order until the item has arrived and is available to ship.

Also, If you purchase multiple items in one order along with a *Pre-Order item, both items will ship together upon arrival of the Pre-Order Item. If you need items to ship separately it is best to purchase the items separately as shipping rates apply for double shipment.

Yes. We deliver worldwide via DHL Express. For exact rates and delivery timeframes to your location please attempt the checkout process.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

RETURNS & REFUNDS

We accept returns of new, unworn items that are in Original Condition and Original packaging for Exchange or Store Credit only – No Refunds. Final Sale items cannot be returned or exchanged. No exceptions.

To ensure that your exchange will be accepted It is important that all shoes are first tried on to determine if the fit, size, style etc are suitable for you. We recommend trying your shoes on carpet. Any hard surface may scuff the bottom of the shoes. We do NOT accept returns on merchandise that have visible scratches, marks, dirt on the outer sole. Items returned in these conditions will NOT be accepted and returned at your expense.

We accept returns of new, unworn items that are in Original Condition and Original packaging for Exchange or Store Credit only. No Refunds.

We cannot take responsibility for return shipping costs at this time.

WARRANTY & REPAIR

AMINAH ABDUL JILLIL guarantees its products for 1 year from the date of purchase.

The warranty covers only items that present a manufacturing fault, and does not cover damages arising from accident, wear and tear, misuse, or from any alteration.

Please note that some styles may be irreparable depending on the materials used and the age of the product, and that repairs may be chargeable.