ORDER PROCESSING

Orders placed currently have a 1-3 business day processing time frame. Specialty items may differ. Orders placed with Overnight delivery, we *try our best to process within the same day if received by 12pm PST.

Orders that are placed during Sales or Promotions have a longer processing timeframe regardless of the shipping method selected at checkout. 

Orders placed Friday after 12pm PST thru Sunday, are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.

Orders placed Friday or Thursday after the 12pm cutoff with Overnight delivery are delivered on Monday. Overnight delivery service guarantees delivery in 1 business day this does not include weekends or holidays.

If you have any questions about delivery time frames and or processing on an order that you've placed please feel free to contact us. You may email us at: Info@aminahabduljillil.com for assistance and we'll respond as quickly as we can. During sales and promotions or high traffic times you may experience a wait of 24-48hrs for a response.

MAKING CHANGES TO AN ORDER 

If a coupon code is not applied at check out, we are not able to add it or to refund for it once the order is placed. If you are having an issue with a code, be sure to email us BEFORE placing the order.  

Friendly Reminder: AMINAH ABDUL JILLIL fulfills orders at a rapid pace and it is not possible to cancel or amend any order information after it has been submitted. Kindly email store@aminahabduljillil.com after you receive your order and we will be happy to assist with a return process if needed. We recommend double checking all details before completion of purchase.

If an item goes on sale, we do not honor refunds or price adjustments.

If you purchase a Pre-Order you may select Expedited Shipping at checkout however your order will not ship until the item is available. If an item is a Pre-Order it will specify under the Product Description Section on the item shop page and or provide the Estimated Ship or Arrival date. This date is subject to change. Orders placed Friday (after 12pm PST)-Sunday are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.

ADDITIONAL SHIPPING INFORMATION

We do not ship to PO BOXES. Please provide a physical address.

AMINAH ABDUL JILLIL has no control over custom holds/ inspection times. These vary by country.

If you entered the wrong address at checkout, AMINAH ABDUL JILLIL is not responsible for your order. We ship to the exact address that you provide at checkout. We cannot make adjustments after an order has been placed.

AMINAH ABDUL JILLIL has no control over each countries duties/customs fees, nor do we collect on these.

If you reject your order or do not accept the fees at delivery, we will charge the cost of the shipping fees back to you. We will not be responsible for any shipment fees or duties. 

HOLIDAY HOURS

We are closed on May 27th in observance of the Memorial Day Holiday. 

PRE-ORDER ARRIVAL

The date provided on all Pre-Ordered merchandise is an ESTIMATE not a guarantee. This date is provided to give an idea of an approximate timeframe that we expect to receive shipment of the Pre-Order to our warehouse and in turn prepared for delivery to our customers. The specified date in NO WAY means you will receive your item on that date. Upon arrival to our warehouse, all orders are prepared for delivery. Order Preparation and delivery for Pre-Ordered Merchandise can take up to 5-7 business days depending on the order demand, so please allow the necessary time.

Please check the website for any updates or transit delays. You may cancel your order at anytime prior to the order being shipped. *CREDIT CARDS CHARGED AT THE TIME OF PURCHASE. 

Expedited Shipping (Overnight, 2-day, Express Saver) selected for Pre-Ordered Merchandise does not apply to the order until the item has arrived and is available to ship.

Also, If you purchase multiple items in one order along with a *Pre-Order item, both items will ship together upon arrival of the Pre-Order Item. If you need items to ship separately it is best to purchase the items separately as shipping rates apply for double shipment.

INTERNATIONAL DELIVERY

We offer Worldwide Shipping via DHL EXPRESS from our U.S fulfillment center.

DHL EXPRESS

3-5 business day Service. May vary depending on location *Does not include destination Country's Customs Regulations 

DOMESTIC DELIVERY

Visit ups.com for more information. 

You may chose the following Delivery Options at checkout: Please keep in mind that if you're purchasing a Pre-Ordered item the service selected will apply to the order when available to ship.

UPS Ground- 1-5 business day service delivery may vary depending on location

FedEx 2-day- 2 business day service

FedEx Standard Overnight- Next business day service

A Signature is not required at delivery. Please ensure that you make any special delivery arrangements directly with the courier once your tracking number is issued. 

AMINAH ABDUL JILLIL is not responsible for delayed transit outside of our immediate control. This includes, service interruptions and or delays, weather delays etc.This means once your order has left our facility and is no longer in our possession, transit becomes the responsibility of the courier (UPS, USPS, FedEx, DHL) If your order has processed and shipped from our facility on schedule and has a delayed delivery for courier transit reasons. We recommend that you contact the courier Fedex, UPS, DHL, USPS for assistance. We are not responsible for delayed transit once your order has been turned over to the courier. 

AMINAH ABDUL JILLIL is not responsible for tracking parcels after an order has shipped.

AMINAH ABDUL JILLIL is not responsible for lost or stolen parcels. Once an order is dispatched and released to the shipping agent we are no longer responsible for the parcel. If a package status shows delivered, and you did not receive the item IMMEDIATELY! Call UPS at 1.800.742.5877 or DHL(1-800-CALL DHL)  to file claim. We cannot assist you in working out a settlement with the courier, unless they are immediately notified.

AMINAH ABDUL JILLIL is not responsible for duties and tax fees on international shipments. All such fees are the responsibility of the recipient. Refusal to pay such fees at delivery may result in your parcel being abandoned or destroyed by the courier. We will not be responsible for return shipping costs due to refusal of delivery.

UPS Ground Deliveries are generally made Monday through Friday, generally between the hours of 8:00 A.M. and 5:00 P.M.

IMPORTANT - Inspect all packages upon delivery. Note on the delivery receipt any obvious damage or notify the driver if present at the time of delivery. Failure to do so will result in you or your company being liable for the damaged merchandise. We cannot assist you in working out a settlement with UPS or DHL, unless they are immediately notified of the damage. If you suspect internal damage OPEN IMMEDIATELY! Call UPS at 1 (800) 742-5877 or DHL(1-800-CALL DHL)  to file a damage claim upon delivery of any noticeable damage. Even if no damaged goods are suspected, open the carton(s) within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection and call them to file a damage claim.